Hi,

I’m currently trying to get the Articulate software to work and apparently,

· Content Starter Set

· Rapid E-Learning Course Template

These templates are not coming up for us within PowerPoint.

any suggestions?

Thanks!
Dominic

Hi Dominic-

We created Case #00053929 for you, and you should have received an email from us on 4/18/2007 requesting your order number. Please reply to that email so we can assist you further.

Hi,

How do you set a player template as a default?

Appreciate your assistance,
Rob

Hi Rob- Articulate Presenter will use the player template that was last used by the PowerPoint file. If you share your project with another Presenter author and the author publishes, it should select the template that author used – if available on your system, too.

I have a template that we are sharing that incorporates the company color scheme. However, the slides that contain inserted full flash piece (size of the ppt slide), are not showing on the template that the others are playing on. Is there another parameter that has to be set to use the same color scheme for the flash slides? It is very obvious b/c the color scheme is Light Blue but for the flash slides, they are playing on a white background.

Thanks – Kim

Can you have the template file move with the project folder? This would make it easier for those who have numerous templates.

I tried sharing my custom player template to my laptop, with no luck. I copied my custom .xml file from my C:Program FilesArticulatePresenterTemplates folder on my desktop to the same folder on my laptop. When I try to use it on my laptop, it does not show up on the list of available templates and there’s no way to “brouse” for it.
Any ideas? Thanks
(Tech note; my custom .xml file shows up in black font in explorer while all the other template files are in blue font. I wonder if that means anything.)

Does anyone know where I can get an Mandarin Chinese player template? Thanks!
Mindy

I’ve created customer templates and urgently need to share them with a member of my team… they are still there and work, but are not in the directory with the other player templates.

Any ideas where I will find them?

Thanks in advance.

Paul

Hi. When we try to share template we recive “Run time Error 5” We only use standard characters in the template name.

Any reason why when you save a template the XML file would not appear in Program FilesArticulatePresenterTemplates location?

Hi Ian,

The location will depend upon your operating system. For more information, please see the link below:

http://www.articulate.com/support/presenter09/kb/?p=914

They can also be in the app data “all users” area. This is something not specified in all the link above.

Yeah, Common sense police here,
Since this article is from 2004, maybe it would be user friendly to actually EDIT THE ARTICLE to include the 2010 link that’s next to last on the posts
“Hi Ian,

The location will depend upon your operating system. For more information, please see the link below:

http://www.articulate.com/support/presenter09/kb/?p=914
”

That’s a VERY IMPORTANT PIECE OF INFORMATION, and beyond irritating to have to read through an entire post just to find a piece of information that common sense dictates should be within the content of the article – since the article is COMPLETELY USELESS for anyone with a different Operating System than the writer, without that valuable information.

It’s bad enough you don’t provide any useful updates for your product, and each “Upgrade” is more of a lateral step than an actual improvement (Flash Player 6, still? Really?!?), but at least you could refine your “Help” section to actually provide the most useful information WITHIN the actual articles… It’s extremely irritating to have to wade through countless forums and postings searching for any useful tidbit, just because you’re all too lazy to update the original articles. What exactly do you all do with your apparent over-abundance of free-time there? Your Facebook pages must Rock…

Sorry,
1.5 hours spent searching through your forums for a simple answer, when time is of the essense, and then to finally find it within a posting instead of any of the actual articles on the subject is extremely frustrating. Your “Help” setup and organization needs a serious upgrade.

That link you provided to Ian doesn’t help either – I’m on Windows 7 and there is no “C:Usersyour_nameAppDataLocalVirtualStoreProgram FilesArticulatePresentertemplates” path on my computer.

There is no “AppData” folder within my user folder. I fear that using this help system to figure out your program is going to give me an aneurysm shortly…

I’m still trying to wrap my head around why you would store the exact same type of information (theme XML files) in 2 different places.

David- thanks for taking the time to share your feedback on this blog entry. You’re right that it would make sense to include a note with more up-to-date info, so I’ve added such a note to the top.

Note, however, that the nature of all blog posts – Articulate blogs and otherwise – is that eventually they get outdated. We do make an effort to provide accurate and timely information in our support site content, and we make the effort to provide notices on old blog entries, when appropriate. But again, the nature of a blog is different than a knowledge base entry that’s specific to your version of our software / operating systems.

I’ve also passed along your feedback to our support team to review the KB article in question.

If you’d rather not spend the time searching our site, you’re more than welcome to submit a case – we’re here via email 24×7 to answer your questions for you. You’re also welcome to contact us at 1-800-861-4880.

If you want to get an idea of what we’re working on these days, check out this post about our new product, Storyline, which is currently undergoing customer beta testing.

I hope this helps.

Hi David,

If you’re unable to see the appdata folder, you may not have the ability to see hidden files or folders. To un-hide this folder, see the link below:

http://www.blogtechnika.com/what-is-application-data-folder-in-windows-7

If you can’t find the templates in the appdata folder, you may have the virtualstore feature disabled on your machine. Thus, the files would be located in the typical location here:

C:Program FilesArticulatePresentertemplates

or

C:Program Files (x86)ArticulatePresentertemplates

I hope that helps!

Hi,
I too have had difficulty finding the colour scheme (using windows 7) I personally found it was due to the app data folder being hidden.

I discovered this after I realised,
if I know the name of the file I want I should be able to search for it.

So I did a search for (yourtemplatetitle).xml on the whole C:

my templates turned up in my search results in hidden folders.

hopefully this post will help.