Articulate Support team members are always finding new ways to delight our customers. The ideas they come up with never cease to amaze me! The mission of our support pros is to help course creators do awesome work with our software, and they routinely go above and beyond to meet customers where they need us, with empathy and technical know-how.
Because this team is the face of Articulate for folks who need a hand, it’s important to help the team feel happy, healthy, and balanced. A large part my responsibility as Director of Technical Support at Articulate includes respecting and meeting these needs.
I recently had the opportunity to speak at SupConf about three actionable principles I’ve developed for helping support managers prevent burnout on their team. These insights are hard won—I definitely didn’t figure them out overnight!—so I hope they’re helpful to you and your team. Take a look.