How Rentokil is Delivering 50,000 Learning Sessions in 32 Languages Every Month

Jul62015
Written by Will Bailey — Posted in Articulate Storyline, Case Studies

Just how many people did it take to create 107 mobile-ready e-learning interventions in less than three months? “Five,” says Richard Gregory, head of learning and development at Rentokil Initial.

And that wasn’t a particularly unusual quarter for Rentokil Initial, a global company with a diverse product portfolio and operations in 62 countries. Keeping 30,000 employees around the world up to date on everything from compliance and safety procedures to new product information requires a high volume of effective training.

In fact, the company’s online university logs about 50,000 learning sessions a month. That’s about one-and-a-half sessions per employee every 30 days.

“Until three years ago, we trained employees in classrooms at a massive expense,” Richard notes. “Now, we can deliver the online and mobile courses to the right people at the point of need anywhere around the globe on a huge scale. And we do it with just one project manager and four developers. We’re now able to deliver five times the amount of content since starting to transition to all-digital training.”

Powering the company’s impressive course creation machine: Articulate Storyline. “I didn’t have an e-learning background before using Storyline,” notes Macaulay Trenchard, a learning and development team member. “I picked it up really easily.”

Now, every day, Richard’s team creates interactive modules that combine videos, games, and other interactive activities. Thanks to Storyline’s translation features, the team has easily translated the courses into the relevant languages. And with 32 different languages spoken across the business, being able to translate content effectively is critical.

The icing on the cake? Richard’s team has recently been tapped to create a digital training program for Rentokil’s customers. The program allows customers to upskill their employees with specific training modules around pest control, health, and safety, and that means time and money saved on preventable infestations, contaminations, and infections.

“Not only has Storyline helped us cut massive training costs,” noted Richard, “It’s also helping us retain customers and generate revenue streams.”

Articulate Storyline 2 Reaches Codie’s Winner Circle

May212015
Written by Will Bailey — Posted in Storyline 2

CODIE_2015_winner_white

We’ve got big news! Articulate Storyline 2 is now the proud recipient of an SIIA Codie award! SIIA is the leading association representing the software and digital content industries, so this is indeed a huge honor.

Winner of the Best Corporate Learning/Workforce Development Solution category, Storyline 2 was “test-driven” by tech-savvy judges from around the country whose evaluations deemed it a finalist. SIIA members then reviewed the finalists and selected the 28 Codie winners, Storyline 2 among them.

“SIIA’s 2015 Education CODiE Award winners are some of the most innovative, high-impact education products out there,” said Karen Billings, vice president and managing director of the ETIN-SIIA. “We congratulate all of this year’s CODiE Award winners and thank them for the contributions they have made to the education industry.”

We’re thoroughly honored to accept this respected award for Storyline 2, and we hope you’ll help us spread the great news!

Show Us Your Best Stuff in the 2015 Articulate Guru Contest

May132015
Written by Kelly Meeker — Posted in Guru Awards

Show Us Your Best Stuff in the 2015 Articulate Guru Contest

We’re super excited to announce the 2015 Articulate Guru Contest. It’s our challenge to the Articulate community: Show us what you can do with Articulate software. We love seeing the awesome stuff that people create—and we love recognizing leading course creators who stretch Articulate software to its limits.

We’d love to have you participate! Just submit a creative e-learning example by June 30, 2015 that takes advantage of the innovative features in Articulate Storyline 2 or Articulate Studio ’13. We’ll review all the entries and pick the very best, most creative, most innovative examples as the 2015 Guru winners.

This is your chance to show off your stuff—and get recognition from Articulate. Winners get tons of publicity and opportunities to be featured in our blogs and e-learning examples. Plus we’ll give away special prizes to the winners!

If you’re interested in learning more, check out the contest description. Then unleash your creativity and start building your awesome Guru Contest entry. When you’re ready to enter, submit your project right here.

6 New Accessibility Features in Storyline 2 Update 5

May72015
Written by Will Bailey — Posted in Storyline 2

Storyline 2 is the industry’s favorite authoring tool because it’s so easy to create engaging, interactive e-learning with Storyline’s simple, powerful features. And with the new features in our latest free update (Storyline 2 Update 5), it’s now even easier to create accessible content.

We’re excited to share six new features that will help you create content that’s optimized for learners with screen readers. Here’s what’s new:

WCAG 2.0 Support

Reach a wider audience with new support for Web Content Accessibility Guidelines (WCAG) 2.0.

Custom Tab Order

Make sure learners using screen readers hear the right content at the right time by defining a custom tab order for slide objects.

 

Customizable Player Font Size

Now you can increase the player font size up to 200% to help visually impaired learners navigate your course.

Skip Player Navigation Option

Give learners with screen readers the option of skipping player elements when they’re tabbing through slide content.

Language ID for Screen Readers

Localize content for learners with screen readers by specifying the course language.

Keyboard Support for Sliders

Let learners control Storyline 2’s interactive sliders with the arrow keys on their keyboard.

Grab the latest update to Storyline 2 right here. And dive into the Storyline 2 tutorials to learn more about creating e-learning with all of Storyline 2’s cool features.

To see all the free new features we’ve added to Storyline 2 since its release, check this out.

If you haven’t tried Storyline 2 yet, you can get a free 30-day trial now.

 

 

How LexisNexis Used Mobile Learning to Improve Sales Training

Mar32015
Written by Will Bailey — Posted in Case Studies

If you’re an attorney in the U.S., LexisNexis is your lifeblood. You rely on the company’s more than 30 terabytes of laws, statutes, and opinions to build your cases. You also count on LexisNexis to cater its information services to your specific area of practice. And with over 100 separate areas of legal practice in existence, that’s a lot of catering.

Enter the LexisNexis sales department. To sell the company’s services effectively, the sales staff must have a fairly sophisticated understanding of legal practices. They also need to be familiar with many different areas of law.

To give its sales team a first-year law student’s understanding of one key practice area—intellectual property law—LexisNexis set out to develop an online course on the subject. Chris Bahns, lead design & technology consultant at LexisNexis, explains: “We needed to educate our sales reps on intellectual property law so they could more confidently speak with our customers.”

But what resulted was much more than a single course. “We wound up developing something much more substantial,” Chris notes. “We built a multi-practice area training platform that changes the way LexisNexis’ sales staff learns about our services.”

 Learning Without Limitations

In the Intellectual Property module, salespeople can zero in on topics most relevant to them.

To develop the Practice Area Training Series, Chris and his team turned to Articulate Storyline. Storyline’s simple, powerful tools made creating the modules easy for a team with various experience levels.

“Articulate Storyline let our team organize huge amounts of information, make it engaging, and then deliver it in the smoothest way possible,” said Chris. “Articulate lets us produce anything we can imagine, without limitations.”

The Practice Area Training Series presents complex legal concepts, spanning many different areas of practice, in easy-to-digest courses that are not only effective, but also entertaining. The Intellectual Property module is just one of 14 Practice Area modules used by LexisNexis sales staff, and is part of an ever-growing knowledge repository.

Now, sales reps aren’t inundated with information they don’t need. They can focus on learning about the practice areas most relevant to their customer base. And because the modules were published to HTML5, sales reps can access them via the web from their offices or on iPads when they’re on the road.

Breathing Life into Legalese

The training series presents information in easy-to-digest nuggets that breathes life into material that can be dull at times.

Keeping learners engaged with fine print and legal semantics is no easy task. Chris and his team knew they had to make content relevant, easily consumable, and entertaining for their learners.

Making content relevant was simple. They let learners choose practice areas rather than make them learn everything at once in a linear course.

And to make content easily consumable, they stripped out extraneous content, focusing on key concepts that could be used as talking points in sales situations.

To keep learners entertained, the team created video introductions with layered graphics and animation. For example, in one video, an attorney speaks about a high-profile civil suit against a restaurant chain over a photoshopped background of the restaurant, effectively humanizing the subject matter and making it feel more relevant.

“Our learners appreciate how easy it is to learn about the law in easy-to-digest nuggets,” said Chris. “They like that we’ve brought some life into material that can at times be a bit dry and dull.”

The series uses character interactions like this one to make fine print and legal semantics more engaging.

In fact, there’s been a flood of positive feedback on the series.

One sales rep raved, “I want to tell you how much I enjoy your training.” Others have praised the series for having a “nice flow” and being “entertaining.” It was even complimented for having “some of the best explanation of practice area content that I’ve ever seen.” The source of that compliment? An actual attorney.

A Continuing Education

LexisNexis has continued to take advantage of the benefits of online training. Because staff can take the training series on both mobile devices and desktop computers, the company saves significant costs on travel and accommodations associated with traditional training methods. What’s more, Articulate Storyline has made it easy for a team of designers with varying experience levels to expand the series.

“Storyline is great for many reasons, but especially because it can be used by both new and advanced designers,” said Chris.

And with the added support of Articulate’s E-Learning Heroes community, the #1 community for course creators, LexisNexis feels confident using Articulate as its e-learning solutions provider.

Chris added, “Articulate’s online community is like no other we’ve seen. With the community and Storyline, we have everything we need to develop courses that make a real impact on our business.”

Recent Comments

  • Kim Grimmick: I would love to see additional versions of Articulate Storyline 2 include options to enlarge or change...
  • Will Bailey: Thanks for your comment, Christine. Please see my reply to Steven.
  • Will Bailey: Hey Steven, thanks for commenting. For more information on the Storyline translation feature Rentokil...
  • Will Bailey: Hi Marcus, thanks so much for your comment. Unfortunately, we can’t provide a demo of Rentokil’s...
  • Christine: I, too, would love to hear how they use Storyline to crank out numbers like this with only 5 people. It is...