ABA: Most Innovative Company & CS Dept. of the Year

For the 3rd straight year, Articulate has been named a finalist in the American Business Awards, also known as the Stevies.

I’m proud to announce that we’re a finalist in both of the categories in which we entered this year:

Most Innovative Company of the Year – Computer Software & Services Industries
(3rd consecutive year)

Customer Service Department of the Year – Computer Software

From the press release, 2009 American Business Awards Announce Finalists for Coveted Annual Honors:

The American Business Awards honor achievements in the American workplace, from the executive suite to the mailroom. More than 2,600 entries were submitted this year in more than 40 categories, including Most Innovative Company of the Year, Executive of the Year, Corporate Social Responsibility Program of the Year, and Best New Product or Service of the Year.

To be named a finalist, an entry must score an average of 7.0 out of 10 in the preliminary round of judging.

Our products consistently receive reviews like the recent 4 of 4 stars and Best Product of 2009 from Training Media Review, so it’s great to earn the Most Innovative Company recognition yet again, supported by our essay that outlined Articulate’s defining role in our industry, Articulate – Leading the Innovation of the Elearning Industry.

Our recent win for the 3rd straight year as one of the Ten Best Support Sites of 2009, combined with our commitment to customer success and feedback like the sampling below, reinforces why our essay, Articulate and its “Dynamite” Customer Support Team, helped us earn recognition as the Customer Service Department of the Year:

“Thanks for the quick response. Articulate support is the best of the best!”

“Dave Moxon, Customer Support Engineer, has been helping me resolve a sticky problem. He is unfailingly polite, clear, and concise in his emails. Joe Espinoza has been helpful as well. I absolutely gush about the support I’ve received from your team. I’m training client personnel on how to create their own simple courses — I wish you could have seen the relief on their faces when I told them about your support team, blogs, and community forum. THANK YOU, THANK YOU, THANK YOU.”

“You and your team are geniuses. No wonder you have great products. Thank you again for your A+ world class support.”

As we wrote in our ABA submission: Helping customers conquer technical roadblocks and achieve success in developing elearning projects is what the Articulate Customer Support team is all about.

Congrats to the entire Articulate Team, and thank you to all of our customers for continuing to support us!

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