Another MVP Hired, Tier 2 Support Expanded

Back in July your forum friend and mine, daveperso, earned the prestigious title of Articulate MVP. It was only a month before that when we announced the hiring of another former customer and forums MVP, doofdaddy (AKA Tom Kuhlmann), who now writes the Rapid E-Learning Blog, which is quickly approaching 15,000 subscribers.

Today I’m pleased to announce that daveperso (AKA Dave Moxon) has joined the Articulate team as a Customer Support Engineer. Some of you may have already worked directly with him in your support cases, and if the survey feedback I’ve already received about Dave is any indication, he’s upholding the stellar reputation that Articulate Customer Support has built over the years.

Dave says:

The Articulate products are of the very highest quality and I am really excited to be associated with them as well as with the top quality people that have made Articulate what it is today. Articulate software not only does an excellent job of creating excellent rapid elearning content but it is does it well almost 100% of the time. You can see that it has been well thought-out, well tested and designed to be as flawless as possible. And of course when the software doesn’t quite do what is expected or is perhaps not as clear as one would like, then that is where I will be stepping in, hoping to maintain that same standard of quality. The other aspect of Articulate products which make them stand out is their user-friendliness. Everything is made to be as easy and as friendly as possible and again, and again I am proud to be associated with software which is set to making e-learning development achievable by all and not just the expert Flash developer.

Dave was already an expert in our products before we hired him, and now he knows even more about the ins and outs of keeping your elearning projects running smoothly.

Why should you be excited about our hiring Dave? Let me count the ways:

• Forum contributions: Dave pops up at all hours of the day and night with excellent contributions in the forums (his relentless pursuit of solutions to challenging problems always amazes me)
• Live support: Expanded Platinum Membership Plan live support hours, 5am to 5pm U.S. Eastern Time (European customers rejoice!)
• Tier 2 support: Increased Tier 2 support coverage for all customers
• Articulate hacks: Dave loves to get under the hood with our products and hack it up (he authored How to Customize the ‘Slide Only’ View of Articulate Presenter back in August); be on the lookout for more tips ‘n tricks from Dave

Dave continues:

Having worked in training for over 14 years, using computer-based training for most of that time, I am hoping to share some of my experience with other trainers and teachers as well as share my passion for Articulate. As some people may have noticed from my contributions in the forums, I do like to ‘hack’ the software from time to time, trying to get that extra mile out of it, and marveling at all those things we can do, easily and quickly. As the Internet develops and the associated technologies move forward, I can only see a brighter and brighter future for those who use the Internet to teach and train. I am sure that Articulate will be playing a leading role as it continues to be at the cutting edge of the industry.

Dave programmed his first elearning quiz in 1994. He’s been an Articulate customer for a number of years, so he’s obviously no stranger to elearning.

Dave lives in the south of France, and is excited to help you achieve your elearning goals. Welcome to the team, Dave! And enjoy all the benefits you’ll get from Dave’s presence on our support team.