Customer Feedback #6
If you’ve been around for a while, you know that every couple months I like to share with you some of the feedback we receive. So without further ado, please enjoy this month’s installment of actual, unedited Articulate Customer Feedback:
- “That worked perfectly! I want to take a moment to thank you. I have never experienced such fast, efficient, comprehensible, pleasant, and professional customer service. Your company is to be commended.”
“Wonderful! It worked great. Thank you so much for your help and the swiff player tip. And I must say, that was very impressive customer support – the best I have experienced.”
“I really appreciate the quickness of Articulate’s support team!”
“Thank you for your quick response. I have sent a number of questions during my demo period, I have been very impressed with the response times and accuracy.”
“I appreciate how patient you all have been, and how quick your responses have been!”
“Thanks, and congratulations for this great team of support that you are.”
“Thanks, Roy, for getting me that instant help from Articulate Support. Their answers were spot-on… exactly what I need. This is also a great anecdote for me to use to promote how SUPPORTIVE Articulate is. I’ll try to be your evangelist here at my college.”
– Kelly Tribble, PhD
Midlands Technical College
“Thanks Julie…as always Articulate support is excellent.”
“What a fantastic program. I’ve been doing Powerpoint for 12 years, and have been looking for a product like this for almost as long. Great work.”
– Scott Stratten, President
Un-Marketing
“First, I am very pleased with your products. As a matter of fact, many in our organization are using your tools. By default I am becoming the ‘go to’ person when it comes to using Articulate. Because of this I routinely use your help information, blog and customer support. I want to say that you are doing great work and I am pleased with the level of service that I get.”
“Success!!! How well an application is supported through Customer support is a reflection on the company. I really appreciate how you stuck with the problem until we beat it into submission. I look forward to using your product. Thanks for your excellent response times!”
“Samantha, it works fine thanks a lot! That’s really superb support!! And the winner is…. AP. ;-))”
“And thank you for all of your other responses to my questions. Your customer support has been top notch!!”
View more Articulate Customer Feedback.
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