Feature Request Process

Aug232005
Written by Gabe Anderson — Posted in Company

We value customer input and take every piece of feedback seriously. In fact, many of the new features you’ve seen in Articulate Presenter 5 and Articulate Quizmaker 2 are the direct result of feedback we’ve heard from our most valuable asset: You.

In the Articulate Customer Support department, we’re often asked how soon a feature request can be implemented. As those of you who have been an Articulate customer since Articulate Presenter 3 or earlier can attest, we, like our industry, have a rapid development cycle. We release major upgrades once every year or two, and offer point-release maintenance updates throughout the year.

As much as we’d love to offer products that meet all the needs of every customer, this is simply impossible. But rest assured that we do take every feature suggestion seriously and evaluate the overall benefit it would bring to the majority of our customers.

In the spirit of giving you insight to how we operate, here’s a basic overview of the feature request process:

  1. Customer submits a request via the Request a Feature form
  2. Articulate Support evaluates the request
    • Is this currently possible?
    • What value does this bring to our product?
  3. If request brings value, support inputs feature request into Product Development’s feature-tracking system
  4. Product Development evaluates request
    • Does this feature address a niche need?
    • Does this feature add value to significant percentage of customers?
  5. If approved, Product Development adds feature to pipeline
  6. Developers begin to build new feature
  7. Feature announced when product update is released

So keep those features coming and you just may see your suggestion in a future version of Articulate software!

(As is standard practice with most software companies, Articulate cannot promise that a feature request will be included in a future version.)

13 responses to “Feature Request Process”

1

Hi Dear support Team.
I am Soroush Ghorbani from Iran. I need some extra for quiz Maker:
1)Farsi right and center align
2)Can type composite English and Persian text in right align.
3)when I type composite English-Persian and Numeric or Persian -Numeric and Special Character (ex: Alfa-beta-delta etc)
,Quiz Maker create relocation and conflict them together (for Left align) in Flash Player Runtime. Please solve this problem.
4)I Need nice and deferent theme and change color option for Quiz maker.
6)options for font and color.
Estimate pay for this work and response me Sooner is possible.
Best Regards/

Soroush Ghorbani // Posted at 1:27 pm on April 30th, 2007
2

Thanks for the feedback, Soroush.

I’ve submitted your feedback for you, but in the future please feel free to submit directly via our feature request form.

gabe // Posted at 1:43 pm on April 30th, 2007
3

Idea of enhancement:
the glossary detects words in the presentation and this words are linked to the glossary content to display definitions

or add a tooltip to text

zutta // Posted at 7:42 am on October 24th, 2007
4

Thanks for the suggestion, Zutta. I’ve submitted this request on your behalf.

gabe // Posted at 10:10 am on October 24th, 2007
5

I’ve submitted my request, but just for the record:

Would love to be able to Publish to Word from Presenter to the same level that you currently can when publishing to word from within Engage.

When I publish to Word from within Presenter, I only catch the first screencapture of each slide whereas when I publish to word from within Engage, I catch every screen. For example, in a tabbed process interaction, in the Presenter publish to word, it would only show the first screencapture. When I publish to word from within Engage, it automatically prints every screen along with corresponding editable text.

The ability to batch publish to word all engage files, and have them placed in chronological order as they are on the slides within the course – that would be phenomenal.

Thanks –
Kevin

kstagg // Posted at 5:30 pm on February 20th, 2008
6

Can you insert an image for a Learning Game/Choices? If so, how? Thanks

valerie // Posted at 1:00 pm on June 3rd, 2008
7

Please create a version for Mac! I really just hate running Windows on my Mac! Mac’s market is growing rapidly and I believe many of the people who use Macs would be in this market for elearning.

Gayle Howard // Posted at 5:00 pm on December 4th, 2008
8

Need Articulate for Mac… is it coming???? You must know it’s the right thing to do!

Marla Petal // Posted at 5:32 pm on February 26th, 2009
9

Thanks for the feedback, Marla. I’ve submitted your comments via our feature request form on your behalf. Please direct future suggestions there.

gabe // Posted at 5:51 pm on February 26th, 2009
10

Hello,

Could you please tell me how to justify text on process interaction in articulate.

Thanks
M

moham14 // Posted at 3:41 pm on October 27th, 2009
11

As KSTAGG said, I’ve submitted my request, but for the record…Can we get Quizmaker to send the email results in a pdf version of the same output generated when you select “print results”, rather than the convoluted csv format. Whilst the suggested workarounds on the forum (changing php files, .js files etc etc) are helpful the current output from the print results options would be much better iof it could be emailed directly. I am a full-time Articule developer in Australia (have even attended a Yukon course in San Francisco!!) and have many clients for whom this function would be ideal.

Steve Lyne

Steve Lyne // Posted at 12:30 am on December 19th, 2010
12

Thanks for the feedback, Steve. If you’ve submitted your request, that’s the best way to share your input. Great that you’ve made the trek from Australia to San Francisco for training!

gabe // Posted at 10:39 am on December 20th, 2010
13

I think Articular Presenter could be improved by having the option of choosing a drop-down menu rather than having a ‘fixed’ menu. In particular: a drop-down menu appears ‘cleaner’ and is less obtrusive and takes up less room on the display (but important to still see if need to skip through slides).

Also it would be nice to have a slide counter (i.e. 1 of 30) in addition to the ability to include the logo at the top of the title bar.

Bonita // Posted at 6:30 pm on February 4th, 2014

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