“I was able to use the chat support today to great effect. Thanks for your help!”
– Articulate Platinum Membership Plan Customer
As current Platinum Membership Plan customers already know, one of the many great values of the PMP is the ability to get technical support in real time directly from Articulate Tier 2 Customer Support Engineers. Our live Web chat offering, which is included with all levels of the PMP, is available for PMP customers Monday through Friday, 5am – 5pm U.S. Eastern Time (excluding U.S. holidays).
Along with live chat, PMP customers also benefit from exclusive offerings like these:
- Free software updates and full-version upgrades
- Unlimited priority e-mail support
- Reduced-cost Articulate Live Conference
- Invitations to beta releases
When you purchase your new Articulate software, you’ll see the option to add PMP coverage to your purchase for a duration of 1, 2, or 3 years. You’ll get access to live chat via a special URL, along with all of the above benefits, for the duration of your plan coverage.
Our technology partner for our live chat offering is Provide Support, which provides an incredibly reliable product that we extend to our PMP customers. ProvideSupport recently did a case study about us and our use of their product to offer live chat to our PMP customers — Provide Support’s Live Chat Software Adds Sellable Benefit to Company’s Premium Membership Offering:
Rather than offering live chat support for all of its customers and any visitor to its website, Articulate decided to make Provide Support’s Live Chat part of its Premium Membership Plan.
There’s also a related press release about the study.
You can learn more about the PMP in this FAQ: What are the details of the Platinum Membership Plan?