Now Hiring: Customer Support Engineer

This guest blog entry was written by Articulate Customer Support Manager Justin Wilcox.

---

With the overwhelmingly successful release of Articulate Studio ’09, Articulate continues to grow its customer base. A bigger customer base means that we need more people to support them (you).

We’re looking for a motivated, self-reliant Customer Support Engineer to join our award-winning support team.

Job highlights:

• Provide 1st-class Web, email, and occasional phone tech support for thousands of worldwide customers
• Own & manage 30-50+ cases per day
• Document support cases and resolutions, suggesting & writing knowledge base and/or internal solution articles as needed
• Collaborate & openly communicate with other support engineers & quality assurance team
• Contribute regularly to our Community Forums

Qualification highlights:

• 3+ years technical support experience with a software company and/or customer-facing role
• Strong knowledge of Windows OSes, desktop software, Web technologies
• Excel in high-pressure, quick-paced environment
• Learn quickly & enjoy troubleshooting software issues

Learn more and apply here.