Now Hiring: Customer Support Engineer

Written by justin — Posted in Company

This guest blog entry was written by Articulate Customer Support Manager Justin Wilcox.

With the overwhelmingly successful release of Articulate Studio ’09, Articulate continues to grow its customer base. A bigger customer base means that we need more people to support them (you).

We’re looking for a motivated, self-reliant Customer Support Engineer to join our award-winning support team.

Job highlights:

  • Provide 1st-class Web, email, and occasional phone tech support for thousands of worldwide customers
  • Own & manage 30-50+ cases per day
  • Document support cases and resolutions, suggesting & writing knowledge base and/or internal solution articles as needed
  • Collaborate & openly communicate with other support engineers & quality assurance team
  • Contribute regularly to our Community Forums

Qualification highlights:

  • 3+ years technical support experience with a software company and/or customer-facing role
  • Strong knowledge of Windows OSes, desktop software, Web technologies
  • Excel in high-pressure, quick-paced environment
  • Learn quickly & enjoy troubleshooting software issues

Learn more and apply here.

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