On-Screen Show

Written by — Posted in Articulate Presenter

Every once in a while we here in the Articulate Support Department come across a question wherein part of a presentation is missing. Missing, you say?

Why yes. Missing. Then where did it go?

This usually occurs with images. You finish building your PowerPoint presentation or e-learning course, publish with Articulate Presenter, check your work, and part of your content is just gone — cut off the side of the Articulate Player.

If you created your content using a legacy PowerPoint file or perhaps a company template, then the culprit in this scenario is most likely due to On-screen Show not being selected. This is a setting in PowerPoint Page Setup.

Note that this is the default setting when you create a new PowerPoint file, so chances are, you don’t have to worry about changing the setting. But if you’re seeing your images cut off, then read on.


To verify that you have the correct setting, do the following:

  1. From within PowerPoint, select the File menu.
  2. Select Page Setup.
  3. Look at the first option, “Slides sized for.”
  4. Verify that On-screen Show is selected.
  5. Click OK.
  6. Republish.

The other thing to look out for is that your images are sized to fit within the PowerPoint template. That is, if you have any large images, make sure the edges don’t go past the white area in your PowerPoint slide; if they do, then it’s Goodbye images!

Lastly, make sure your file’s Slides Orientation is set to Landscape and not Portrait (PowerPoint -> File -> Page Setup).

17 responses to “On-Screen Show”


For PowerPoint 2007 (which has no ‘File’ menu):

Design (tab) > Page Setup (leftmost suboption)

Few different aspect ratios available for ‘On-screen Show’, but the first, ‘(4:3)’, is probably fine.

reisio // Posted at 12:47 pm on January 2nd, 2008

Thanks for adding this note, Reisio!

gabe // Posted at 12:29 pm on January 3rd, 2008

I am using PPT 2002 (not by choice!) and there is no (4:3) option, only Onscreen Display.

How does the height and width affect the output?
I.e. should it be a set size?


Zem // Posted at 6:29 pm on October 13th, 2008

I want to publish a “slide only” presentation but want to utilze the full player real-estate – essentially getting rid of the white border margin – can you make a recomendation?

Nita // Posted at 8:24 pm on January 30th, 2009

I’m building a presentation that is in a 16:9 format. When I publish the file, it cuts off part of the slide. If I change the layout to 4:3 (On-screen Show), then it compresses everything width-wise. Is there any way to keep the deck in 16:9 format or something close to that without having it cut off part of the slide?

Mart Withers // Posted at 6:49 pm on December 11th, 2009

Hi Mart,

Unfortunately, the resizing function that occurs when changing your layout is a feature of PowerPoint. I was not able to find a workaround for this anywhere on the internet.

I apologize for the inconvenience.

Brian Batt // Posted at 12:51 pm on December 14th, 2009

I noticed someone asked a question on this thread about removing the white border around the player and didn’t see a reponse. Any one have any ideas or suggestions as to how I could get rid of it. I’m trying to create a course using the slide only option and want to get rid of the white border that shows up around the slide.

Thanks in advance for your help!

Amanda // Posted at 3:43 pm on February 24th, 2010

Hi Amanda,

I’m not sure what white border you are referring to. Would you mind sending me a screen shot to the link below?


In the case subject, put Attention Brian Batt and the file will come straight to me.



Brian Batt // Posted at 12:01 pm on February 25th, 2010

I have the same issue with white borders on the left and right side when publishing from PowerPoint to Articulate. Any fix or adjustment?

art // Posted at 10:40 pm on March 10th, 2010

Hi Art- did you upload a screenshot, per Brian’s suggestion above? That would be the best way to proceed so that our support team can help you more closely.

gabe // Posted at 8:14 am on March 11th, 2010

I’ve tried the solution listed in the original posting and am still having the issue with images not showing up when published. I’ve verified they are all within the powerpoint white box, the orientation is set to landscape and that the slides are sized for On-Screen Show (4:3).

The images that aren’t working are .gif’s that use transparency. Are there issues with transparent issues?

I’m using powerpoint 2007 and Articulate 09. Any other suggestions for why this may be occuring?

Thanks in advance for your help!

Dan // Posted at 5:46 pm on June 9th, 2010

Hi Dan,

I would suggest you submit a case so we can try to assist you.

Justin Wilcox // Posted at 11:08 am on June 10th, 2010

I see Amanda and Gabe have the same question I do, but no answer has been posted. Is there a way to remove the left and right borders when the presentation is played.

Nick // Posted at 9:46 am on September 2nd, 2010

My on screen show is set to 4:3 and landscape, and it’s still cutting off text on the right side. I have a coworker who can publish the same PowerPoint deck with no issues. We can’t figure out the differences. We’re using the same elearning multi level and single level template sthat come with Articulate with no changes.

Sallia // Posted at 10:48 am on September 7th, 2010

Hi Sallia,

It sounds like your DPI is set to 120 DPI. You can resolve the issue by using the method described in the link below:


Brian Batt // Posted at 2:45 pm on September 7th, 2010

Thanks Brian. I have Windows 7 and the DPI was set to 100% per the article (96 DPI). My coworker has PPT 2007 and I have PPT 2010, but I’ve been able to publish with no problem up until now. Any other ideas? I just can’t figure it out. Thanks.

Sallia Bandy // Posted at 9:28 pm on September 7th, 2010

Hi Sallia,

Can you submit a case so we can help you out?

Justin Wilcox // Posted at 9:57 am on September 8th, 2010

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