The Saudi Aramco firewall does not automatically let through the product activation keys; we always have to send an email and wait for the key. Will Aticulate Studio ’09 silent installation help with this?

I have read this article twice, but didn’t see any mention of silent installation of updates. Is it just for the initial Studio ’09? Will updates be able to be installed silently as well?

Hi Michael, I’m going to have your account manager, Don Freda, contact you.

Hi, Dave

We’ve got the same problem as Michael in Leeds. Can the reply be made public, please?

Many thanks,
Dragos 🙂

Hi Laura,

Technically the silent install is just for Studio ’09, not specifically for updates, but our installer will automatically uninstall previous versions of Studio ’09 if they have already been installed.

So if you run the installer silently, it will automatically remove previous versions if when you created the response file you did it on a machine that had the previous versions installed.

Make sense?

Hi Dragos,

Yeah, unfortunately there is not a way to get around having to activate the software. If you would like though, I can forward you some information about where our activation system reaches out too, so possibly your IT department could open up the firewall for that specific site to enable automatic activation.

Hi, Dave 🙂

That would be useful, thank you! Our main problem is that the university tech support team install Articulate remotely and activate the installation using the licenses I have already sent them, but then I am told that when different users log on to those machines (students who are using Articulate in a computer cluster and change machines quite often), they have to activate the installations, as well.

We would like this particular project to continue as it represents better teaching practise to ask students to create an engaging presentation to be assessed rather than learn a long list of MCQs and then sail through the exam. Is there any way of having Articulate activated once on a machine without needing to send the licenses to the students, too?

Thanks again for your help,
Dragos 🙂

Hi.

Can someone tell me what I would need to do to perform a silent UNinstall? Our company requires a way to uninstall any app we set to install silently.

Or better yet, is there any chance you have msi’s of Presenter, Quizmaker, and Engage?

Thanks,
Rich

Hi Richard- I just emailed you directly, but I’ll share my comments here for the record, in case anyone else is looking to do this:

Silent uninstall isn’t something we have tested or support, but what you should be able to do is create a response file, run the INSTALLER again, but this time select to uninstall, then proceed like the article suggests.

Hi Gabe,

That suggestion worked perfectly. Thank you again.

-Rich

Great! Glad to hear it, Richard, though the credit for the suggestion actually goes to Dave, who wrote this blog entry and the related KB article. 🙂

Hello! I’m trying to deploy the Articulate Studio ’09 Pro Suite to some users in my company.

The platform is Win7 and Office 2010 (32-bit), IE8.
Media: Studio-09-Update-7.exe

I have performed silent installation with iss- file as documented in the KB. http://www.articulate.com/support/presenter09/kb/?p=440
And Install and uninstall works silent.

BUT when launching the shortcuts, splash screen shows: Initializing Commands but pop- ups XXX has stopped working.

When starting PowerPoint I get the Presenter trial- splash and the add-In seems activated but when clicking around I get following pop- ups:
Component ‘Codejock.CommandBars.v11.2.1.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid
Error: Component ‘MSHFLXGD.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid

So the conclusion is that I seem to miss some components after installing.. For example I don’t get the VCRedist installed ( but I already have an newer version installed on all computers so I guess that is not the issue ?)

BUT why are the WindowsSystem32 files missing and thereby not registered?

I do not have the file C:WindowsSystem32 Codejock.CommandBars.v11.2.1.ocx
and moreover the following files are missing as well: mscomctl.ocx, mshflxgd.ocx, msstdfmt.dll, msvci70.dll, msvcp70.dll, msvcp71.dll, msvcr70.dll, richtx32.ocx, tabctl32.ocx.

Any Ideas why I get these problem? Why am I not getting all components when installing silently?

When a manual repair is performed the application seems to work again, but I keep getting the same behavior on all tests

Regards Marie

Hi Marie- it looks like you also posted this in our forums and have received some feedback there.

Your article states that you can create response files for only one product at a time, if you wish. However, I have found that if I create separate response files for Engage and Presenter, I can only use one of them on a particular pc. When I try to install Presenter after Engage, I get error code -3. Unless I create the response file for Presenter with Engage already installed, but I don’t know if that will be the scenario my users will have. Perhaps they will have Quizmaker installed and not Engage. How can I create a response file for each product regardless of what the user already has installed?

Any mac (apple) version for Articulate Studio soon?