Articulate Studio ’09 Silent Installation


This guest blog entry was written by Articulate QA Project Lead Dave Mozealous.

Many of our large customers have submitted feature requests for Articulate software to support silent installs. We’ve heard you, and I’m pleased to announce that Studio ’09 Update 3 now provides support for silently installing Articulate Studio ’09!

What does this mean?

If you or your company’s IT department have been looking for a way to automatically install Studio ’09 on systems within your organization, we’ve got a solution for you!

What is the difference between a silent and an automated install?

Basically, “silent installation” and “automated installation” mean the same thing. A silent install is an installation that does not show any messages or prompts to users except an activation message the first time they launch. An unattended or automated install is one that requires no user intervention beyond the initial activation, but both words are generally used interchangeably.

So how do you go about installing Articulate Studio ’09 silently?

We cover the nitty-gritty of the silent install instructions in a Knowledge Base article here. The article should cover everything you need to know about how to do the install.

Why is this cool?

Now your IT department no longer has to go around to everyone’s computer and manually install Articulate Studio ’09. Your IT staff members can now perform the install from the comfort of their own offices (err, cubicles)!

Where can you find out more information about silent installs?

Sourceforge has a pretty good article on unattended/silent installs. We use InstallShield as our installation packaging system, so you will want to refer to that section of the article.

Other questions one might ask:

Question: Will users still need to activate their software individually?

Answer: Yes. Even with silent installations, each user will need to complete their own activation. Users will see an activation message the first time they launch an Articulate Studio ’09 product. Once a user activates their software, they’ll be all set; they won’t continue seeing the prompt. If they receive a message about needing to perform manual activation, it means that either the computer they’re using doesn’t have Internet access, or their network server is blocking communication with our activation server. If that’s the case, you can send us the product serial number and machine code, and we’ll provide you an activation code for you. Please refer to the section on Manual Activation in this article for more details.

Question: Say I’ve only purchased Articulate Presenter ’09. Do I need to install all the applications?

Answer: Nope. When you are creating the response file, just make sure you only select the products that you want to install (e.g., just want to install Presenter ’09).

Question: What happens if I try to silently install Presenter ’09 on a machine that does not have PowerPoint installed?

Answer: A requirement of using Presenter ’09 is that you have PowerPoint installed, so if you don’t have PowerPoint installed, the installation will proceed, but the program simply won’t be usable without PowerPoint.

That’s it! Please let me know in the comments section if you have any questions.

15 responses to “Articulate Studio ’09 Silent Installation”


The Saudi Aramco firewall does not automatically let through the product activation keys; we always have to send an email and wait for the key. Will Aticulate Studio ’09 silent installation help with this?

Michael Reakes // Posted at 12:24 am on January 15th, 2009

I have read this article twice, but didn’t see any mention of silent installation of updates. Is it just for the initial Studio ’09? Will updates be able to be installed silently as well?

Laura Clary // Posted at 11:51 am on January 15th, 2009

Hi Michael, I’m going to have your account manager, Don Freda, contact you.

Dave Mozealous // Posted at 11:53 am on January 15th, 2009

Hi, Dave

We’ve got the same problem as Michael in Leeds. Can the reply be made public, please?

Many thanks,
Dragos 🙂

Dragos Ciobanu // Posted at 5:56 am on January 16th, 2009

Hi Laura,

Technically the silent install is just for Studio ’09, not specifically for updates, but our installer will automatically uninstall previous versions of Studio ’09 if they have already been installed.

So if you run the installer silently, it will automatically remove previous versions if when you created the response file you did it on a machine that had the previous versions installed.

Make sense?

Dave Mozealous // Posted at 11:14 am on January 16th, 2009

Hi Dragos,

Yeah, unfortunately there is not a way to get around having to activate the software. If you would like though, I can forward you some information about where our activation system reaches out too, so possibly your IT department could open up the firewall for that specific site to enable automatic activation.

Dave Mozealous // Posted at 11:16 am on January 16th, 2009

Hi, Dave 🙂

That would be useful, thank you! Our main problem is that the university tech support team install Articulate remotely and activate the installation using the licenses I have already sent them, but then I am told that when different users log on to those machines (students who are using Articulate in a computer cluster and change machines quite often), they have to activate the installations, as well.

We would like this particular project to continue as it represents better teaching practise to ask students to create an engaging presentation to be assessed rather than learn a long list of MCQs and then sail through the exam. Is there any way of having Articulate activated once on a machine without needing to send the licenses to the students, too?

Thanks again for your help,
Dragos 🙂

Dragos Ciobanu // Posted at 12:21 pm on January 16th, 2009


Can someone tell me what I would need to do to perform a silent UNinstall? Our company requires a way to uninstall any app we set to install silently.

Or better yet, is there any chance you have msi’s of Presenter, Quizmaker, and Engage?


Richard S. Klein // Posted at 9:31 am on February 5th, 2009

Hi Richard- I just emailed you directly, but I’ll share my comments here for the record, in case anyone else is looking to do this:

Silent uninstall isn’t something we have tested or support, but what you should be able to do is create a response file, run the INSTALLER again, but this time select to uninstall, then proceed like the article suggests.

gabe // Posted at 11:12 am on February 5th, 2009

Hi Gabe,

That suggestion worked perfectly. Thank you again.


Richard S. Klein // Posted at 9:30 am on February 6th, 2009

Great! Glad to hear it, Richard, though the credit for the suggestion actually goes to Dave, who wrote this blog entry and the related KB article. 🙂

gabe // Posted at 12:27 pm on February 6th, 2009

Hello! I’m trying to deploy the Articulate Studio ’09 Pro Suite to some users in my company.

The platform is Win7 and Office 2010 (32-bit), IE8.
Media: Studio-09-Update-7.exe

I have performed silent installation with iss- file as documented in the KB.
And Install and uninstall works silent.

BUT when launching the shortcuts, splash screen shows: Initializing Commands but pop- ups XXX has stopped working.

When starting PowerPoint I get the Presenter trial- splash and the add-In seems activated but when clicking around I get following pop- ups:
Component ‘Codejock.CommandBars.v11.2.1.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid
Error: Component ‘MSHFLXGD.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid

So the conclusion is that I seem to miss some components after installing.. For example I don’t get the VCRedist installed ( but I already have an newer version installed on all computers so I guess that is not the issue ?)

BUT why are the WindowsSystem32 files missing and thereby not registered?

I do not have the file C:WindowsSystem32 Codejock.CommandBars.v11.2.1.ocx
and moreover the following files are missing as well: mscomctl.ocx, mshflxgd.ocx, msstdfmt.dll, msvci70.dll, msvcp70.dll, msvcp71.dll, msvcr70.dll, richtx32.ocx, tabctl32.ocx.

Any Ideas why I get these problem? Why am I not getting all components when installing silently?

When a manual repair is performed the application seems to work again, but I keep getting the same behavior on all tests

Regards Marie

Marie Karlsson // Posted at 2:38 pm on December 4th, 2010

Hi Marie- it looks like you also posted this in our forums and have received some feedback there.

gabe // Posted at 2:14 pm on December 6th, 2010

Your article states that you can create response files for only one product at a time, if you wish. However, I have found that if I create separate response files for Engage and Presenter, I can only use one of them on a particular pc. When I try to install Presenter after Engage, I get error code -3. Unless I create the response file for Presenter with Engage already installed, but I don’t know if that will be the scenario my users will have. Perhaps they will have Quizmaker installed and not Engage. How can I create a response file for each product regardless of what the user already has installed?

Rod Elder // Posted at 3:36 pm on December 28th, 2010

Any mac (apple) version for Articulate Studio soon?

cesca // Posted at 12:32 pm on December 9th, 2011

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