I’m having déjà vu Almost exactly 1 year ago, I posted this blog entry, declaring that we had been named a finalist in the 2007 American Business Awards for Most Innovative Company, “coming on the heels of this month’s Best Support Site recognition.” Guess what? Yup, the same thing happened again this year. I’m proud […]
I’m incredibly proud to say that for the second year in a row, our support site has been named by the Association of Support Professionals as one of this year’s Top Ten Best Web Support Sites in the 11th annual competition, which is “a prestigious award that showcases excellence in online service and support.” Last […]
“I was able to use the chat support today to great effect. Thanks for your help!” – Articulate Platinum Membership Plan Customer As current Platinum Membership Plan customers already know, one of the many great values of the PMP is the ability to get technical support in real time directly from Articulate Tier 2 Customer […]
Last week I posted a blog entry about how using a blended learning approach in academia can earn students better grades. This week I bring you a case study on a blended learning approach in the corporate world — as employed by the Target Corporation. Michael Sunnarborg, Sr. Training Specialist with Target Corporation Training & […]
Guess what? We’re in need of two quality people to become full-time Articulate employees. We’ve hired customers in the past and we’re not afraid to do it again. After all, you’re our biggest fans, so wouldn’t it be cool to work for the company that creates your favorite elearning software? As you may know, Articulate […]
Live in the San Antonio area or planning to attend next week’s ASTD TechKnowledge® Conference & Exposition? This is your chance not only to connect with other elearning professionals and learn great tips on maximizing your Articulate tools, but you can meet my colleague and author of the popular Rapid eLearning Blog, Tom Kuhlmann. Tom […]
The CODiE awards, sponsored each year by the Software & Industry Association (SIIA), are a peer-to-peer recognition program for the software and information industry. Since 1986, the CODiE Awards have honored the best of technology in a number of categories. It’s a tough crowd, but I’m pleased to report that Articulate has been named a […]
We’ve always known our market position was strong and now it’s official: We have the #1 market share for rapid elearning tools among privately-held elearning companies, according to research published by The eLearning Guild in its new Guild Research 360 Report on e-Learning Authoring and Development Tools. With 31.45% of the rapid e-learning development tools […]
“Using Articulate is just like a dream.” – Christina Atamian of Ceridian Benefits Services Last week was the annual Training conference in Atlanta. Mark and I held down the booth, which was a big job for just the two of us. We had to ask our booth neighbor to snap this shot on the second […]
I read a couple of stories about customer support this week that inspired me to write this blog entry about our commitment to awesome customer support: 1. Joel Spolsky’s Seven steps to remarkable customer service. Joel has some great insight, and he and I share a number of philosophies about support: Hire intelligent, quality support […]
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