Hi,

I can’t seem to find where to download the Update?!

Hi Cheryl- when you go to Help -> Check for Updates within any of the Articulate products, it should take you to this download page.

Hi Gabe,

Thanks for posting the link because the “check for updates” from the help section in Presenter returns “there are no updates available at this time”

I’m very excited about the fixes, especially the h264 video support and the “Fixed issue where slides become distorted when publishing really long presentations” which was a problem that I had and have submitted too tech support last month.

I’m very impressed on the quality of support Articulate has.

Congratulations on a great software and a superb customer support! Can’t wait to test the update!

Cheers from Australia!

Mariano

Hi,

When I go to Help and check for updates, it states there are none available. Any thoughts as to why?

Mariano- Thanks for the kind words!

Julie- it sounds like your firewall may be blocking the check for updates. See my previous comment above for the download link.

Thank you.

One mor question about the upgrade. When I finished it, and opened up PowerPoint, I am now getting the trail version message and it asks me to continue. What is up with that? Did I do something wrong or is this a known problem?

I have only Presenter ’09. How do I update that with a Studio update? Thanks.

Hi Tony- follow the same instructions you’ll find in this post (and in the comments). It’s a single installer, so you can update Presenter ’09 (or any of the other products) using the Studio ’09 installer.

I just downloaded Studio 09 Update 5 and I’ve notice that my previous engage interactions text and recording is missing.

So I made a new interaction and notice I’m not able to access the text box but the recording seems to be o.k.

Please advise, Julie

Hi Julie S.- Could you please submit a support case with details of the issue you’re experiencing?

Hi, Can you tell me what version number I should have after doing update 5? I have “V6.2.907.1413 Pro” Is that the latest? Thanks, Steve

HI Gabe,

I have just installed the latest update and went back into the module I was working on to find I have lost all Articulate Fonts – just about whole doc blank!! Has the Articulate font been removed? Do I need to manually change all text to a new font? I have found that PowerPoint is freezing and won’t progress to following slides in the file. I can jump to slides that are embedded interactions but not the other slides? Any suggestions? Quite concerning as I was ready to upload my program to Aerticulate online and not sure how much work is required to restore it.

Cheers,
Juliet

Hi Juliet,

I would suggest you restart your computer and see if it resolves your issue.

Justin

I added the latest update and have an issue regarding bullets within Engage. I have bullets in between text. I want to increase the font so I highlight the entire text (paragraph and bullets) and my “normal” sentences become bullet points. It takes out all the formatting I’ve just done and I cannot “undo.” Please advise if the system is working as it should, if this is an issue, or if there is a way to take out this formatting.
Tks,
Kelly

I have the same issue as Kelly with the bullet points when I highlight the entire text.

Julie J

I would suggest you submit a case if you are having an issue.

http://www.articulate.com/support/contact/

Hello,

Are all of the product updates incorporated into the current versions of Articulate. So, if I purchase the current version all the updates are already in it? Yes?

Thank YOu 🙂

Excellent software. is it possible to reduce the Price rate for India and other developing countries (if possible).
We are missing the real good software only because of the rate.

Regards
Mahesh

Hi Thomas- Yes, that is correct.

Hi Mahesh- I’m glad you like our software. We do not offer discounts in India, but you might want to contact our authorized reseller in India, 24×7 Learning.

We already have Studio ’09. I just downloaded the update using the link you provided at the top: http://www.articulate.com/products/upgrades/studio09/20090714_1357.php

At the end it asked me to reinstall, add/remove programs, etc…so I just reinstalled.

It never asked me to run any update.

Do I have the update?

Hi Jennifer- yes, it sounds to me like you do. You can confirm you’re using Update 5 by going to PowerPoint -> Articulate -> Help and Support -> About Articulate Presenter. Presenter ’09 Update 5 is 6.2.907.1413, which you should see in the About box.

There are a lot of problems with Articulate Presenter:
1. Audio missing
2. Audio overlapping
3. Lost of synchronized audios. Empty areas without areas
4. Lost of powerpoints images effects.

We are working hard on many elearning courses, and we are angry because we lost too much time.
When Articulate will fix this errors.
This bugs come from version 5 and 9, and I don´t understand why there is not a rapid solution ??
Thank for your response

Hi Jorge- sorry for the difficulty. I’ve submitted your feedback as a support case on your behalf so that our support team can assist you in more detail with any issues you may be having.

Same issue as Julie S. I downloaded the Studio 09 Update and Engage does not allow me to access the text box. Also, all previous text that was placed in the text box does not appear. Has it been lost???

Very frustrating!!

Hi Becky- sorry for the trouble. I’ve submitted a support case on your behalf.

Articulate support sent me the instructions to fix, and everything is fine and working now. Thanks Gabe.

Hello, I download the free trail software package and activate it online, but when I click the exe file to set up. it shows” It appears you have Microsoft Internet Explorer running, please close any open Microsoft Internet Explorer windows and click Retry” although the IE is closed.

Would you please help to find how to solve this issue?

Thanks and best regards
Yerui Chen

Hi Yerui- I’ve submitted a case on your behalf. Please expect a reply from our support team shortly.

I’m very impressed on the quality of support Articulate has.

Congratulations on a great software and a superb customer support! Can’t wait to test the update!

Cheers,

Krzysztof

Hi,

I have a purchased version of Articulate Studio 09.

Are these updates free? Or do they have a cost?

Thanks,

John

Hi John- thank you for your purchase. Yes, if you purchased / downloaded Studio ’09 any time after the date we released Studio ’09 Update 5 (July 15, 2009), that is what you downloaded.

Maintenance updates for the current release are always free to existing license holders. Major upgrades are available at a discounted upgrade rate to current customers, or free to Platinum Membership Plan customers.

Does your e-learning solution handle Spanish and english simultaneiusly?

Hi Jim- you can create a Spanish version of your content, yes. Our ’09 products have pre-installed language packs to translate the player text language for you (but not your actual training content; you’d need to do that).

If you’d like more details, please contact your account manager.

Hi there,

How can I install this update in silent mode? What are the switches? We have a number of users at our site and would like to deploy it remotely. Thank you.

Hi Ben- please take a look at this Knowledge Base entry:

Silent installation of Articulate Studio ‘09.

I installed Engage 2009 full version. now it does not allow me to access the text box. Also, when I open an existing Engage file all previous text that was placed in the text box does not appear. If I click on the Preview Button, I see my text but it is all smooshed together.

Hi Angela,

Try restarting your computer.

Hi Angela,

If you preview or publish a quiz and no text displays in the published output, the issue is likely related to the installation of Articulate fonts. Please see the following articles for more details:

Quizmaker ’09:
http://www.articulate.com/support/quizmaker09/kb/?p=206

Engage ’09:
http://www.articulate.com/support/engage09/kb/?p=150

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