Get 63 Product Enhancements with Studio ’09 Update 5


Today we released Studio ’09 Update 5, a significant product update that includes support for H.264 MP4 video, a new and improved update process, and 60+ enhancements and bug fixes across all of our desktop authoring tools.

What’s new?

Here are some highlights about what’s new in Studio ’09 Update 5:

  • All Studio ’09 Products: Improved update process — no more uninstalling
  • Presenter ’09, Quizmaker ’09, Engage ’09: Added support for H.264 MP4 video
  • Presenter ’09: Fixed issues with Captivate 4 content
  • Quizmaker ’09: Improved quality of inserted FLVs when scaled
  • Quizmaker ’09: Fixed issue where branching wouldn’t work if skip Essay question
  • Engage ’09: Improved quality of inserted FLVs when scaled
  • Engage ’09: Updated .artpkg files for Community Interactions to support H.264 video

And lots more!

Review the detailed release notes to learn more about what else was addressed in each product update:

How do I upgrade?


42 responses to “Get 63 Product Enhancements with Studio ’09 Update 5”



I can’t seem to find where to download the Update?!

Cheryl // Posted at 1:42 pm on July 15th, 2009

Hi Cheryl- when you go to Help -> Check for Updates within any of the Articulate products, it should take you to this download page.

gabe // Posted at 1:47 pm on July 15th, 2009

Hi Gabe,

Thanks for posting the link because the “check for updates” from the help section in Presenter returns “there are no updates available at this time”

I’m very excited about the fixes, especially the h264 video support and the “Fixed issue where slides become distorted when publishing really long presentations” which was a problem that I had and have submitted too tech support last month.

I’m very impressed on the quality of support Articulate has.

Congratulations on a great software and a superb customer support! Can’t wait to test the update!

Cheers from Australia!


Mariano // Posted at 7:20 pm on July 15th, 2009


When I go to Help and check for updates, it states there are none available. Any thoughts as to why?

Julie J // Posted at 3:09 pm on July 16th, 2009

Mariano- Thanks for the kind words!

Julie- it sounds like your firewall may be blocking the check for updates. See my previous comment above for the download link.

gabe // Posted at 4:23 pm on July 16th, 2009

Thank you.

Julie J // Posted at 4:47 pm on July 16th, 2009

One mor question about the upgrade. When I finished it, and opened up PowerPoint, I am now getting the trail version message and it asks me to continue. What is up with that? Did I do something wrong or is this a known problem?

Julie J // Posted at 8:55 am on July 17th, 2009

I have only Presenter ’09. How do I update that with a Studio update? Thanks.

Tony // Posted at 1:00 pm on July 21st, 2009

Hi Tony- follow the same instructions you’ll find in this post (and in the comments). It’s a single installer, so you can update Presenter ’09 (or any of the other products) using the Studio ’09 installer.

gabe // Posted at 5:15 pm on July 21st, 2009

I just downloaded Studio 09 Update 5 and I’ve notice that my previous engage interactions text and recording is missing.

So I made a new interaction and notice I’m not able to access the text box but the recording seems to be o.k.

Please advise, Julie

Julie S // Posted at 5:34 pm on July 21st, 2009

Hi Julie S.- Could you please submit a support case with details of the issue you’re experiencing?

gabe // Posted at 9:59 am on July 22nd, 2009

Hi, Can you tell me what version number I should have after doing update 5? I have “V6.2.907.1413 Pro” Is that the latest? Thanks, Steve

Steve // Posted at 6:52 pm on July 28th, 2009

HI Gabe,

I have just installed the latest update and went back into the module I was working on to find I have lost all Articulate Fonts – just about whole doc blank!! Has the Articulate font been removed? Do I need to manually change all text to a new font? I have found that PowerPoint is freezing and won’t progress to following slides in the file. I can jump to slides that are embedded interactions but not the other slides? Any suggestions? Quite concerning as I was ready to upload my program to Aerticulate online and not sure how much work is required to restore it.


Juliet Keaton // Posted at 9:37 am on July 29th, 2009

Hi Juliet,

I would suggest you restart your computer and see if it resolves your issue.


Justin Wilcox // Posted at 10:02 am on July 29th, 2009

I added the latest update and have an issue regarding bullets within Engage. I have bullets in between text. I want to increase the font so I highlight the entire text (paragraph and bullets) and my “normal” sentences become bullet points. It takes out all the formatting I’ve just done and I cannot “undo.” Please advise if the system is working as it should, if this is an issue, or if there is a way to take out this formatting.

Kelly Petry // Posted at 10:21 am on August 4th, 2009

I have the same issue as Kelly with the bullet points when I highlight the entire text.

Julie J

Julie J // Posted at 11:58 am on August 4th, 2009

I would suggest you submit a case if you are having an issue.

Justin Wilcox // Posted at 12:58 pm on August 4th, 2009


Are all of the product updates incorporated into the current versions of Articulate. So, if I purchase the current version all the updates are already in it? Yes?

Thank YOu 🙂

Thomas // Posted at 6:36 pm on September 11th, 2009

Excellent software. is it possible to reduce the Price rate for India and other developing countries (if possible).
We are missing the real good software only because of the rate.


Dr. S.V. Makesh // Posted at 2:55 am on September 14th, 2009

Hi Thomas- Yes, that is correct.

gabe // Posted at 10:08 am on September 14th, 2009

Hi Mahesh- I’m glad you like our software. We do not offer discounts in India, but you might want to contact our authorized reseller in India, 24×7 Learning.

gabe // Posted at 10:11 am on September 14th, 2009

We already have Studio ’09. I just downloaded the update using the link you provided at the top:

At the end it asked me to reinstall, add/remove programs, etc…so I just reinstalled.

It never asked me to run any update.

Do I have the update?

Jennifer // Posted at 4:08 pm on September 22nd, 2009

Hi Jennifer- yes, it sounds to me like you do. You can confirm you’re using Update 5 by going to PowerPoint -> Articulate -> Help and Support -> About Articulate Presenter. Presenter ’09 Update 5 is 6.2.907.1413, which you should see in the About box.

gabe // Posted at 4:09 pm on September 22nd, 2009

There are a lot of problems with Articulate Presenter:
1. Audio missing
2. Audio overlapping
3. Lost of synchronized audios. Empty areas without areas
4. Lost of powerpoints images effects.

We are working hard on many elearning courses, and we are angry because we lost too much time.
When Articulate will fix this errors.
This bugs come from version 5 and 9, and I don´t understand why there is not a rapid solution ??
Thank for your response

Jorge Acosta // Posted at 6:06 pm on October 1st, 2009

Hi Jorge- sorry for the difficulty. I’ve submitted your feedback as a support case on your behalf so that our support team can assist you in more detail with any issues you may be having.

gabe // Posted at 10:37 am on October 2nd, 2009

Same issue as Julie S. I downloaded the Studio 09 Update and Engage does not allow me to access the text box. Also, all previous text that was placed in the text box does not appear. Has it been lost???

Very frustrating!!

Becky // Posted at 10:33 am on November 5th, 2009

Hi Becky- sorry for the trouble. I’ve submitted a support case on your behalf.

gabe // Posted at 11:54 am on November 5th, 2009

Articulate support sent me the instructions to fix, and everything is fine and working now. Thanks Gabe.

Becky // Posted at 2:54 pm on November 5th, 2009

Hello, I download the free trail software package and activate it online, but when I click the exe file to set up. it shows” It appears you have Microsoft Internet Explorer running, please close any open Microsoft Internet Explorer windows and click Retry” although the IE is closed.

Would you please help to find how to solve this issue?

Thanks and best regards
Yerui Chen

Yerui // Posted at 2:12 am on November 13th, 2009

Hi Yerui- I’ve submitted a case on your behalf. Please expect a reply from our support team shortly.

gabe // Posted at 9:23 am on November 13th, 2009

I’m very impressed on the quality of support Articulate has.

Congratulations on a great software and a superb customer support! Can’t wait to test the update!



krzysztof // Posted at 6:01 pm on November 15th, 2009


I have a purchased version of Articulate Studio 09.

Are these updates free? Or do they have a cost?



John // Posted at 12:57 pm on December 12th, 2009

Hi John- thank you for your purchase. Yes, if you purchased / downloaded Studio ’09 any time after the date we released Studio ’09 Update 5 (July 15, 2009), that is what you downloaded.

Maintenance updates for the current release are always free to existing license holders. Major upgrades are available at a discounted upgrade rate to current customers, or free to Platinum Membership Plan customers.

gabe // Posted at 9:58 am on December 14th, 2009

Does your e-learning solution handle Spanish and english simultaneiusly?

Jim // Posted at 3:52 pm on January 7th, 2010

Hi Jim- you can create a Spanish version of your content, yes. Our ’09 products have pre-installed language packs to translate the player text language for you (but not your actual training content; you’d need to do that).

If you’d like more details, please contact your account manager.

gabe // Posted at 4:49 pm on January 7th, 2010

Hi there,

How can I install this update in silent mode? What are the switches? We have a number of users at our site and would like to deploy it remotely. Thank you.

Ben // Posted at 10:41 am on March 3rd, 2010

Hi Ben- please take a look at this Knowledge Base entry:

Silent installation of Articulate Studio ‘09.

gabe // Posted at 1:48 pm on March 3rd, 2010

I installed Engage 2009 full version. now it does not allow me to access the text box. Also, when I open an existing Engage file all previous text that was placed in the text box does not appear. If I click on the Preview Button, I see my text but it is all smooshed together.

Angela // Posted at 11:08 am on March 25th, 2010

Hi Angela,

Try restarting your computer.

Justin Wilcox // Posted at 4:27 pm on March 25th, 2010

Hi Angela,

If you preview or publish a quiz and no text displays in the published output, the issue is likely related to the installation of Articulate fonts. Please see the following articles for more details:

Quizmaker ’09:

Engage ’09:

Brian Batt // Posted at 11:32 am on March 30th, 2010

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