Studio ’09 Update 9


You may find that your learning management system (LMS) isn’t tracking and reporting on Articulate Studio ’09 content when it’s viewed in Internet Explorer 10. To address this issue, we’ve released Update 9 for Studio ’09.

To publish content that works with Internet Explorer 10:

Download and install Articulate Studio ’09 Update 9. Content you publish with Update 9 will track properly in your LMS.

To update existing LMS content:

To make sure your existing Studio ’09 content works properly, do either of the following:

To update existing Articulate Online content:

We’ll automatically update all Studio ’09 content in Articulate Online on March 28, 2013.

If you have any questions or concerns, please let us know.

10 responses to “Studio ’09 Update 9”


I downloaded and installed the update and re-published. However, the student still cannot exit when running in IE 10, and so no completion status is retained.

Debby Hancock // Posted at 1:04 pm on March 25th, 2013

Hi Debby,

First, try to make sure that the update installed correctly. To verify this, click on “Help and Support” and “About Articulate Presenter” in the Articulate ribbon. Does the version show 6.3.1303.2214? If not, it’s possible there was an issue with the installation of the update.

If you need additional assistance, please go ahead and contact our support department:


Christine Hendrickson // Posted at 1:49 pm on March 25th, 2013

Hi guys, can you confirm that the automatic update in Articulate Online successfully took place as scheduled for 3/26? Just want to make sure before I delete my references to open the online content in IE10 compatibility mode.


Alexander Muehlenkord // Posted at 1:12 pm on March 27th, 2013

@Alex: Thanks for asking. The update to Articulate Online has been delayed, as our development team is still testing the changes before applying them. We’ll keep you posted here, though.

Gabe Anderson // Posted at 4:01 pm on March 27th, 2013

We’ve applied the IE10 patch to Articulate Online.

The Articulate Updater for IE10 is also available now.

Gabe Anderson // Posted at 9:30 am on March 28th, 2013

Is there an issue with publishing from Storyline for LMS when using IE10?

Niels Peter Johansson // Posted at 10:06 am on April 24th, 2013

@Niels: There is not an issue with Storyline. This issue is specific to Studio ’09 and IE10 in LMSes.

Gabe Anderson // Posted at 1:40 pm on April 24th, 2013

I downloaded and installed the update and re-published. However, the learners still cannot exit when running in IE 10, and so no completion status is retained.

I have checked the studio presenter version and it is in line with studio update 9 and is release version 6.3.1303.2214 Pro

Russell Bielby // Posted at 5:42 am on August 14th, 2013

Russell, have you contacted support?

Stella Brie // Posted at 1:40 pm on August 23rd, 2013

Hi Russell,

My apologies for not replying to this sooner, but I see that you’ve also been working through a Support case with Wilbert. His last suggestions to you were:
1. Is this happening to all users?
2. Have you tried the steps in the following article, which outlines common issues pertaining to viewing and tracking content in an LMS:

If the issue is replicated after uploading your course in SCORM cloud, please upload your project files for our review. Here’s how:

1) First, create an Articulate Presenter Package of your presentation as described here:

2) Then upload the resulting zip file from your computer to our server using this upload form:

3) In the Comments field, include the slide numbers where the issue occurs. Please be as detailed as possible with your description.

If you need additional help, please feel free to reply to me here or to the email Wilbert sent you.

Ashley Terwilliger // Posted at 10:19 am on August 26th, 2013

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