Last week Mark and Tom were in Boston for Blackboard’s BbWorld ’07, where they talked to current and future customers who are developing e-learning for educational institutions. Content Creation Overwhelmingly, BbWorld attendees confirmed that PowerPoint is the content creation tool of choice for educators. Many lectures are already in PowerPoint format, so transitioning that content […]
From Knowledge Base to Community Forums, we already provide a whole host of online support offerings. And even though we’re an e-learning software company, we know that sometimes a little hand holding goes a long way when learning a new product. I’m pleased to announce that we’re now formally offering custom classroom and Web-based training, […]
I posted a couple entries recently about how we listen to our customers, and how we offer the best customer service around. Today I’d like to highlight our Community Forums and share with you some reasons to join the discussion, along with a few examples of our forums in action — people helping people. 3 […]
Update 01.08.2008: We hired Dave! In the 17 months since we launched our Community Forums, they’ve been an overwhelming success. We hit the 10,000 post mark at the end of March of this year, and in just 3 months since then, our post count has skyrocketed another 39.47% (to 13,947 posts as of this writing). […]
Back in May, I was incredibly proud to learn that our support site had been named one of the 10 Best Support Sites of 2007 by the Association of Support Professionals (you might have noticed the logo now proudly displayed in the footer across the site). I recently received my copy of the printed report, […]
We’re constantly monitoring our support processes and looking for ways to improve how we do things — with a single goal: Provide you with the best, most timely support possible. And now you can let us know how we’re doing by taking a 60-second survey any time you want to give us feedback based on […]
Kathy Hartman sent us feature request #00061292 on Monday, June 18, 2007. Kathy had lots of ideas for what she wanted to do with our software — customize the look of the Articulate Player, allow students to review key content, create course branching for users to go down a particular path based on feedback — […]
I’m pleased to announce that Tom Kuhlmann, Silver Winner of the 1st Annual Articulate Guru Awards and known by thousands of Articulate customers around the world as Articulate MVP Doofdaddy, is now an official member of the Articulate staff. Tom is our new VP, Community, so you can expect to see an even bigger presence […]
“Articulate Pro is amazing. It’s exactly what we’ve been looking for.” – Michael Martin Chief Learning Officer WRH Realty Services One of the great things about our products is that once prospects see what they can do, they practically sell themselves. Even cooler than that is when our customers eagerly evangelize our products for us. […]
As somewhat of a follow-up to my April panel session at the eLearning Guild conference in Boston, the fine folks at Kineo reached out to me for a Skype-powered interview a few weeks ago. The podcast was highlighted in Kineo’s newsletter today. It was a great conversation with Stephen Walsh that covered a lot of […]
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